CarCab Privacy Policy

1. Information We Collect

Information you provide

• Account and contact data, including name, email, phone number, password credentials, profile photo, role, language, and preferences.
• Identity and eligibility data, including date of birth, address, driver license, government ID, Social Security or tax information, verification status, and background-check consent or results.
• Driver and vehicle data, including registration, insurance, vehicle make, model, year, color, plate, routes, availability, and payout account status.
• Trip and package data, including origins, destinations, dates, times, meeting points, passengers, luggage, package descriptions, declared values, recipient details, delivery photos, codes, signatures, ratings, and support reports.
• Planned-route and service-area data, including route availability, driver capacity, pickup or drop-off timing, and city-to-city corridor activity.
• Communications and content, including messages, support requests, call or text metadata, photos, reviews, reports, and feedback.

Information collected automatically

• Device and app data such as IP address, device identifiers, operating system, browser, app version, language, crash logs, diagnostics, and security signals.
• Location data, including precise location when you authorize it or when needed for matching, trip status, safety, fraud prevention, pickup, and delivery proof.
• Usage data such as pages viewed, searches, clicks, bookings, feature interactions, referring pages, cookies, local storage, and similar technologies.

Information from other sources

• Other users, including booking parties, drivers, riders, senders, recipients, ratings, complaints, and incident reports.
• Identity, background-check, vehicle, insurance, fraud-prevention, payment, communication, mapping, analytics, hosting, and public-record providers.
• Government agencies, law enforcement, insurers, courts, business partners, and publicly available sources where lawful.

2. Payment and Donation Information

Payments, saved cards, payouts, refunds, chargebacks, and donations may be processed by Stripe or another approved payment provider. CarCab does not intend to store full card numbers. We may store transaction identifiers, payment method type, billing details, amount, card brand, limited card metadata, refund status, payout history, and donation status.

3. How We Use Information

• Create, authenticate, secure, and synchronize accounts across web, passenger app, driver app, and admin tools.
• Verify identity, eligibility, driver documents, vehicle documents, payout readiness, and background-check status.
• Match users, calculate routes and prices, process bookings, reservations, payments, payouts, refunds, donations, and package-protection claims.
• Support preplanned carpooling and package delivery, including route matching, package limits, safety review, and proof of pickup or delivery.
• Enable communication, support, delivery proof, pickup codes, handoff codes, signatures, ratings, and booking history.
• Monitor safety, investigate incidents, prevent fraud, enforce policies, and protect rights.
• Maintain, troubleshoot, personalize, analyze, and improve the Platform.
• Send transactional notices and, with required consent, marketing communications.
• Comply with law, respond to legal process, maintain records, and establish or defend legal claims.
• Create aggregated or de-identified information that is not reasonably linkable to an individual.

4. How We Disclose Information

• With matched users, limited profile, rating, vehicle, itinerary, meeting, package, contact, status, or proof information needed to complete a booking.
• With service providers for cloud hosting, identity verification, background checks, payments and payouts, maps, communications, analytics, support, security, legal, and package-protection administration.
• With admin and support tools used to resolve account, payment, safety, and delivery issues.
• For legal and safety reasons, including with government authorities, courts, insurers, counsel, emergency responders, or affected parties when reasonably necessary and lawful.
• In a corporate transaction with prospective or actual investors, lenders, acquirers, successors, or advisers, subject to appropriate safeguards.
• At your direction or with your consent.

CarCab does not sell personal information for money.

5. Location Information

CarCab may collect precise location while the app or web feature is in use and, only when clearly disclosed and permitted, in the background for an active trip or safety feature. Location may support matching, routing, ETA, pickup and drop-off validation, delivery proof, safety, fraud prevention, and service coverage. Turning off location may disable parts of the Platform.

6. Cookies and Similar Technologies

CarCab may use cookies, software development kits, local storage, pixels, and similar technologies to operate and secure the website and apps, remember preferences, understand performance, and measure marketing only if those tools are implemented and permitted. You can control cookies through browser settings. Blocking necessary technologies may prevent parts of the Platform from working.

7. Retention

CarCab retains information for as long as reasonably necessary for account operation, safety, fraud prevention, tax and accounting, payment disputes, package-protection review, litigation, legal compliance, and the purposes described in this policy. Some records may remain after account deletion where required or permitted by law.

8. Security

CarCab uses administrative, technical, and physical safeguards designed to protect information, including authentication, session controls, backend permissions, verification codes, provider security controls, and monitoring. No system is completely secure. Use a unique password, protect your devices and verification codes, and notify CarCab promptly of suspected unauthorized access.

9. Your Choices and Rights

• Update certain profile, phone, email, vehicle, and account information where available.
• Control device permissions for location, camera, photos, contacts, and notifications.
• Unsubscribe from marketing email or text messages while continuing to receive necessary transactional messages.
• Request access, correction, deletion, or a copy of certain information, subject to verification, legal exceptions, and state law.
• Appeal a denied privacy request where applicable.

Submit privacy requests to privacy@thecarcab.com. We may ask for information needed to verify the requester and may retain a limited record of the request.

10. Children and Minors

CarCab accounts are not intended for children under 18. We do not knowingly allow children under 13 to create accounts or provide personal information directly. A parent or guardian who believes a child submitted information should contact us. Minors riding with an adult remain subject to applicable booking, supervision, and child-restraint rules.

11. Automated Tools

CarCab may use automated signals to detect fraud, prioritize reviews, suggest matches or prices, identify policy risks, or protect the Platform. Automated results do not guarantee identity, safety, insurance coverage, fairness, or future conduct, and human review may be available where required by law.

12. U.S. State Notices

Depending on where you live and whether legal thresholds apply to CarCab, state law may provide additional rights regarding access, correction, deletion, portability, targeted advertising, sale, profiling, appeals, or nondiscrimination. CarCab will honor applicable rights and publish any required state supplement as operations expand.

13. Accessibility and Contact

CarCab is committed to making its digital services accessible. If you experience an accessibility barrier or need help completing a task, contact accessibility@thecarcab.com and describe the page, device, and assistance needed.

We may update this policy and will post the revised effective date. Privacy questions can be sent to privacy@thecarcab.com. General support questions can be sent to support@thecarcab.com.