Frequently asked questions.

CarCab is not an on-demand taxi service. It connects independent drivers who already plan an intercity route with passengers or senders going the same direction. Users book, pay, track status, and manage pickup or delivery inside CarCab.

Passengers who create their CarCab account with an eligible .edu email may apply for student verification. The account email must match the .edu email submitted for verification, so a personal account cannot qualify by supplying someone else's student email. Once approved, the first eligible ride or delivery costs $1 during the pilot, and CarCab funds the difference up to the pilot driver-fare cap. The offer applies once across both services and requires a verified student identity, phone number, and saved card. A .edu email alone does not guarantee approval.

A new driver must enter a valid CarCab driver referral code, complete driver approval, and finish 7 eligible trips or deliveries. The driver may then qualify for a $200 bonus after CarCab reviews the activity. A verified Stripe payout account is required. The promotion is limited and remains subject to program availability, eligibility, and fraud checks.

An approved CarCab driver can share a personal referral code and may qualify for a $100 bonus after the invited driver completes 7 eligible trips or deliveries. The inviting driver must also be approved, have completed at least 7 eligible trips or deliveries, and have a verified Stripe payout account. Each new driver can use only one referral code, and every bonus is subject to review and program availability.

CarCab is a technology platform for intercity carpooling and package delivery. We help drivers already traveling between cities connect with passengers who need a ride and senders who need same-day or next-day package delivery in the same direction.

No. CarCab is built around planned city-to-city trips. A driver can post a trip with a route, price, meeting point or door-to-door option, seats, and package capacity. A passenger can reserve and pay for a matching posted trip, or publish a trip request so drivers traveling that way can send offers. The passenger chooses the offer that works best and pays through CarCab.

CarCab is carpooling-first. A driver shares an existing route and may carry a passenger, an eligible package, or both while offsetting travel expenses like gas, wear, maintenance, parking, and tolls.

CarCab currently supports Ohio city-to-city passenger rides and package delivery across supported routes. Eligible packages can also move along the I-71 corridor from Cleveland through Columbus and Cincinnati toward Louisville, Kentucky.

Yes, when the driver offers it. When posting a trip, a driver chooses meeting-point only or door-to-door. If the driver selects meeting-point only, the driver provides the pickup meeting location. If the driver selects door-to-door, the passenger or sender can enter a pickup or delivery address during booking.

Passengers should arrive on time at the agreed pickup location. Drivers may wait up to 5 minutes after the scheduled pickup time, unless the trip screen or driver terms show a different grace period.

Yes. CarCab will offer a Women-to-Women Preference for women passengers who prefer a woman driver. When available, we will try to prioritize matching with an eligible woman driver, depending on route, timing, and driver availability. It is a preference, not a guaranteed match.

No. Gender information is optional. You may choose not to provide it. We recommend providing accurate profile information because it helps with identity, trust, fraud prevention, and matching women passengers who request a woman driver preference.

Drivers can post supported trips from 2 hours before departure up to 3 months in advance from the driver app.

No. Driver web access is intentionally limited to profile, account, rating, and read-only history. Posting trips, accepting, starting, canceling, proof, and completion stay inside the driver app.

Yes. A passenger or sender can enter a pickup address, dropoff address, recipient details, package description, declared value, and delivery requirements. Pickup or dropoff can be a home, business, garage, warehouse, office, or other eligible location.

Yes, when the driver has selected both options and the vehicle has safe, lawful capacity. The driver reviews each request before accepting.

CarCab is designed for live package visibility once a valid package trip is active. Senders should be able to see delivery progress, status updates, proof of delivery, and support options from the trip details.

CarCab is designed so passengers and drivers can share an active trip with trusted contacts, call 911 from the trip screen, and contact support if something goes wrong.

The launch package limit is 25 lb, approximately 10 kg, unless the booking screen shows a lower limit for a particular trip.

Illegal goods, weapons, explosives, hazardous materials, controlled substances, cash, irreplaceable documents, live animals, including dogs and cats, biological materials, and other restricted items may not be sent as packages.

Eligible package deliveries may be covered by up to $200 in package protection after support review. Senders can request additional package protection for eligible parcels up to $10,000 during booking when available.

Pickup and dropoff codes appear when they are needed for the active booking. Share the pickup code only when the driver collects the passenger or package, and share the dropoff or handoff code only when the ride or delivery is completed.

CarCab may require a delivery photo, recipient code, pickup code, handoff code, signature, time record, or other proof depending on the booking.

Yes. Drivers must keep valid auto insurance, a valid license, valid registration, and a vehicle in good condition. Drivers are responsible for confirming that their policy permits their actual CarCab activity.

Drivers choose prices within any CarCab range or limit displayed in the product. Riders and senders see the total before payment. Under the current launch model, CarCab's platform fee is 10% and the driver receives 90%, before driver taxes and expenses.

CarCab Cash is a prepaid balance for eligible passenger trips. In the Passenger app, open Payments → CarCab Cash → Add funds. Choose an amount from $1 to $500 and complete card payment. Your available balance updates after payment is confirmed. The $500 funding limit includes available funds, funds reserved for bookings, and pending top-ups.

Choose CarCab Cash at checkout when the option is shown. Your available balance must cover the full trip price; split payments are not currently supported. Funds are reserved for the booking and deducted when the trip payment is completed. Cash is currently available for eligible passenger trips and ride offers in the app, not package payments, tips, or lost-item return fees. The student first-ride offer requires a saved card.

The Cancellation Policy determines refund eligibility. An unused Cash reservation is released to your available balance. An approved refund for a completed Cash charge returns to CarCab Cash. A refund may temporarily take your balance above $500; you keep those funds, but further top-ups must fit within the funding limit. For a top-up dispute, an unused balance, or account closure, contact CarCab Support. Automatic cash withdrawals and transfers to other users are not currently offered.

In an app version with Lost & Found, open Contact support → Help with trips / package delivery, select the completed trip, and choose Lost item. You can discuss it with Support or submit a report with a description and up to three photos. A report asks the driver to check the vehicle without opening a passenger-to-driver chat. CarCab reviews the report and response and helps coordinate next steps. If the option is not available in your app, contact Support with your trip number.

Open Contact support → Help with trips / package delivery, select the completed trip, and choose Found item when available. Select the item type and where you found it, add photos from your camera or gallery, review, and submit. Keep the item safe and coordinate its return through CarCab. For a passenger report, answer whether you found the item; the reminder appears while you are offline until you respond.

If a driver needs to travel to return a found item, CarCab may arrange a $30 return fee. The passenger must explicitly agree and authorize the fee first. The card authorization may appear as a temporary hold. CarCab charges the fee and credits $30 to the driver's payout account only after an admin confirms the item was returned. Filing a report alone does not authorize a charge, and finding an item alone does not earn the credit. Recovery and return timing are not guaranteed; Support can help arrange a return without a fee when appropriate.

Cancel at least 24 hours before departure for a full refund of the eligible trip price. A cancellation within 24 hours receives a 50% refund. After departure, or when the driver records a passenger no-show after the waiting period, no refund is issued. Booking or platform fees are non-refundable unless the policy or law requires otherwise. Review the CarCab Cancellation Policy for details and exceptions.

No. Off-platform payment removes important booking records and may violate CarCab rules. Use CarCab for booking, payment, and important communication. See the payment rules in our Terms of Use.

Yes. Profile changes use the same account data and update in real time across web, passenger app, driver app, and admin tools.

Call 911 or the appropriate emergency service first. CarCab support is not an emergency service. Report the incident to CarCab after reaching safety.

You can delete your account directly in the app by going to Profile → Settings, then scrolling down and selecting Delete your account. You may also contact privacy@thecarcab.com to request account deletion. Some records may be retained when required for safety, payment processing, taxes, disputes, fraud prevention, or legal compliance. See the account deletion page.

In the apps, open Contact support and choose Live chat or Help with trips / package delivery when available. You can also use the website Contact page to send a message directly to CarCab Support. For a trip-related problem, include the trip number so Support can locate the booking.