CarCab Terms of Use

1. How CarCab Works

CarCab helps people coordinate preplanned intercity trips and match available vehicle capacity with riders and eligible packages. CarCab provides the technology for users to find one another, communicate, reserve, pay, and document a trip. Unless required by law or expressly stated for a specific service, CarCab does not itself drive the vehicle, transport a rider, or carry a package.

Drivers post trips they already plan to make, including origin, destination, departure date and time, available seats, permitted luggage, package capacity, and price. Riders may search for a posted trip or publish a request. Senders may match an eligible package to a driver traveling toward the destination.

CarCab is designed for planned routes. Passenger and package matches should remain tied to a trip the driver already intended to make; the Platform is not intended to dispatch drivers for on-demand ride or delivery routes.

2. Eligibility and Accounts

Your account is personal. Do not lend, share or transfer it, or let another person travel or drive under your identity. Identity concerns may require an explanation and supporting images. CarCab reviews reports and responses confidentially without disclosing the reporter. Confirmed account sharing or impersonation may result in permanent deactivation after review.

• You must be at least 18 years old and legally be able to agree to these Terms to create an account.
• Minors may ride only when booked and supervised as required by CarCab policy and applicable law. Child seats and booster seats are the rider's responsibility unless CarCab expressly states otherwise.
• You must provide accurate information, maintain one authorized account, protect login credentials, and promptly report unauthorized access.
• CarCab may require identity, email, phone, license, vehicle, insurance, tax, payment, payout, or background-check information.
• CarCab may enforce one active session behavior. Signing in on another device or browser may disconnect a previous session.

3. Platform Role

CarCab operates a technology marketplace that helps independent users arrange preplanned transportation and package matches. Except where CarCab expressly states otherwise or law provides otherwise, CarCab is not the driver, motor carrier, employer, agent, insurer, owner, lessor, or operator of a user's vehicle. Drivers independently decide whether, when, and where to travel and whether to accept a permitted match. Nothing in these Terms overrides a legal classification imposed by applicable law.

4. Driver Promises

• You have all licenses, permissions, vehicle registrations, inspections, and insurance required.
• Your vehicle is safe, clean, roadworthy, and suitable for accepted riders, luggage, and packages.
• You will not exceed lawful occupancy or load limits and will follow the agreed itinerary, subject to safety and emergencies.
• You will not discriminate unlawfully, retaliate, solicit off-platform payment, or misuse user data.
• You are responsible for taxes, expenses, insurance, equipment, and legal obligations unless law states otherwise.
• A document accepted by CarCab does not mean your insurer has agreed to cover rides or delivery activity. You must confirm coverage with your own insurer.

5. Rider and Sender Promises

• You will provide accurate passenger, schedule, luggage, package, value, and contact information.
• You will review driver, vehicle, route, meeting point, price, luggage, and cancellation details.
• You will not request unlawful, unsafe, discriminatory, deceptive, or prohibited activity.
• You are authorized to book for any named rider, sender, or recipient and will share applicable rules.
• You will pay all displayed charges and reasonable authorized adjustments through CarCab.

6. Bookings and Communications

A booking is formed when the Platform confirms acceptance and payment authorization, subject to any additional confirmation shown in the product. Users should choose lawful, well-lit, reasonably safe pickup and drop-off locations. A driver is not required to make an unconfirmed detour. A material change to destination, timing, number of riders, luggage, or package details may require a new price or cancellation.

You consent to receive transactional emails, calls, push notifications, and text messages at the contact details you provide. Message and data rates may apply. Marketing messages, if any, are subject to separate consent and opt-out rights.

7. Web Access and Driver App Controls

Passenger web access may include profile updates, password support, verified phone or email updates, donations, ride search, delivery placement, reservations, payment methods, and history where enabled. Driver web access is limited to account care, profile, rating, read-only history, support, and dashboard information. Drivers may not accept, start, complete, cancel, or post rides or deliveries from the web unless CarCab explicitly enables that feature later.

8. Fees, Payments, Payouts, and Taxes

Drivers may select a price within any range or limit displayed by CarCab. Before checkout, CarCab displays the rider or sender total, including price and any applicable platform fee, taxes, optional services, or authorized adjustments. Drivers see the amount they may receive to offset travel expenses before confirming a match. CarCab's current launch platform fee is 10% of the trip transaction, but the exact amount shown at booking controls.

Driver amounts are intended to help offset reasonable travel expenses for a planned trip, including gas, wear, maintenance, parking, and tolls. They are not a promise of profit, wage, employment benefit, or guaranteed income.

Payments, cards, donations, refunds, and payouts may be processed by Stripe or another approved provider. Driver payout timing may be affected by verification, reserves, disputes, refunds, chargebacks, legal process, or risk review. Each user is responsible for taxes applicable to that user.

Drivers may not demand off-platform payment, add undisclosed fees, or condition safe completion of a trip on an additional payment. Riders and senders may not use chargebacks to avoid a valid payment.

8A. CarCab Cash

Where enabled in the Passenger app, CarCab Cash lets you prepay for eligible passenger trips in U.S. dollars. Top-ups are paid by card through our payment provider. Each top-up must be between $1 and $500, and the total of available funds, booking reservations, and pending top-ups must not exceed $500 when adding funds. A top-up becomes available only after payment is confirmed. A pending or failed payment does not create spendable funds.

Select CarCab Cash at an eligible checkout to use it. Your available balance must cover the full amount; combined Cash-and-card payments are not currently offered. Funds are reserved for the booking, then used when its payment is completed. Cash currently supports passenger trips and ride offers where displayed; it does not currently pay for packages, tips, or lost-item return fees. Promotions may require a different payment method, including a saved card for the student first-ride offer.

The Cancellation Policy governs trip refund eligibility. Unused reservations are released to the available balance. Approved refunds of Cash-funded trip charges return to CarCab Cash. A legitimate refund may take the balance above $500 without forfeiting the refunded funds; new top-ups remain subject to the funding limit. Automatic withdrawals and transfers to another user are not currently available. Contact Support about an unused balance, a top-up refund request, a disputed transaction, or account closure. Any refund rights required by applicable law remain unaffected.

Account deletion requires outstanding Cash funds, reservations, and pending payments to be resolved with Support. CarCab may review payment disputes and suspected misuse. An account restriction does not, by itself, forfeit a legitimate balance. Keep your account secure and report an unrecognized transaction promptly.

8B. Lost Items and Return Fees

Where available, passengers and drivers may report an item lost or found in connection with a completed trip or delivery. Select the relevant booking and provide accurate descriptions, the location of the item, and relevant photos. CarCab uses the report, driver response, and booking details to review the case and coordinate next steps. Relevant information and submitted photos may be shared with the other participant and authorized CarCab staff for that purpose. Avoid including unrelated personal information in photos.

Drivers should check the vehicle when safe, respond honestly, and take reasonable care of found items while a return is arranged. A report can be submitted without starting a direct chat between the participants. CarCab does not guarantee that an item will be found or that a return will occur within a specific time.

If the driver needs to travel to return an item, a $30 return fee may be arranged through CarCab. The passenger must expressly agree and complete payment authorization before any charge. Authorization may place a temporary hold on the card; an expired authorization may require renewed agreement and authorization. CarCab will capture the $30 fee and credit $30 to the driver only after an administrator confirms that the item was returned. The driver must have a valid payout account, and bank payout timing depends on the payment provider. Merely reporting or finding an item does not authorize the charge or entitle the driver to a credit.

CarCab may confirm a return without a fee. When a case is closed without a charge, an uncaptured authorization is canceled; the card issuer controls when the hold disappears. Coordinate arrangements and any dispute with Support. Drivers must not impose undisclosed charges or demand payment outside CarCab for this return service.

9. Cancellations, Refunds, and No-Shows

Cancellations, refunds, credits, no-show handling, and driver compensation depend on the booking status, timing, evidence, payment state, cancellation rules displayed before booking, and applicable law. If a driver cancels, the rider or sender ordinarily receives a refund of the amount paid for the canceled booking, but CarCab does not guarantee replacement transportation or delivery.

For a passenger cancellation, the eligible trip price is ordinarily refunded in full when cancellation occurs at least 24 hours before departure, refunded at 50% when cancellation occurs less than 24 hours but before departure, and not refunded after the scheduled departure time. Booking and platform fees are non-refundable unless stated otherwise at checkout or required by law. If a confirmed passenger is absent after the driver arrives and completes the waiting period shown in the Platform, CarCab may record a no-show and issue no refund. CarCab may review a disputed no-show using location, timestamps, communications, and other available evidence.

If a trip is disrupted by breakdown, severe weather, road closure, illness, safety concern, or another event outside reasonable control, CarCab may issue a full, partial, or no refund based on the portion provided, available evidence, driver expense-offset amounts already released, and applicable law.

10. Safety and Community Standards

• Follow all traffic, seat-belt, child-restraint, parking, and vehicle laws.
• Never drive while impaired, dangerously fatigued, distracted, or medically unable to drive safely.
• Do not carry weapons, illegal drugs, hazardous materials, stolen property, or prohibited packages.
• Do not harass, threaten, discriminate against, stalk, exploit, or sexually misconduct toward anyone.
• Do not share another user's personal information, messages, images, or trip details without a lawful reason and permission.
• Do not impersonate another person, falsify documents, manipulate ratings, or create duplicate accounts to evade enforcement.
• Use emergency services first for an immediate threat. CarCab support is not an emergency service.

Where available, a women-only preference is intended to help users express a matching preference. It is not a guarantee of identity, safety, or availability. CarCab may verify eligibility, restrict misuse, and adjust the feature to comply with applicable law.

11. Package Delivery and Optional Protection

A sender must accurately describe the contents, dimensions, weight, value, handling needs, sender, recipient, and lawful purpose of every package. The launch package limit is 25 lb, approximately 10 kg, unless a lower limit appears in the product.

Illegal, stolen, counterfeit, hazardous, controlled, age-restricted, cash-like, irreplaceable, biological, live animal, temperature-sensitive, or otherwise restricted items may not be sent unless CarCab expressly approves a compliant program.

The sender is responsible for secure, lawful packaging that withstands ordinary handling and vehicle movement. Drivers may refuse leaking, damaged, unsafe, suspicious, misdescribed, or improperly packaged items. Recipients may be required to provide a code, signature, or identification.

Where permitted, CarCab may require delivery photos, time and approximate location records, pickup codes, handoff codes, recipient codes, signatures, or documentation of an unsuccessful attempt. Eligible package deliveries may be covered by up to $200 in package protection after support review. Optional package protection, if available, must be selected and paid before handoff and is subject to eligibility, declared value, evidence, exclusions, and claim limits.

12. Verification, Ratings, and Account Action

Verification, document review, ratings, and background checks reduce certain risks but cannot eliminate them. A badge or approval is not a guarantee of identity, behavior, qualifications, insurance coverage, or future safety. Users must exercise independent judgment.

CarCab may warn, restrict, suspend, or terminate an account; hold or reverse a transaction where permitted; preserve evidence; and report suspected unlawful conduct when reasonably necessary to protect users, comply with law, enforce policies, or investigate fraud.

13. Prohibited Conduct

You may not misuse the Platform, scrape data, reverse engineer protected components, introduce malware, evade fees, manipulate location or identity, create fraudulent transactions, infringe rights, harass users, interfere with operations, or use CarCab data to build a competing database except as law permits.

14. Content and Feedback

You retain ownership of content you submit. You grant CarCab a worldwide, nonexclusive, royalty-free license to host, reproduce, adapt, display, and share that content as reasonably necessary to operate, secure, improve, and promote the Platform, subject to the Privacy Policy. Feedback may be used without restriction or compensation.

15. Disclaimers

To the maximum extent permitted by law, the Platform is provided "as is" and "as available." CarCab disclaims implied warranties, including merchantability, fitness for a particular purpose, title, and non-infringement. CarCab does not guarantee a match, user identity, arrival or delivery time, route, vehicle condition, conduct, insurance coverage, package condition, or uninterrupted Platform access.

16. Limitation of Liability

To the maximum extent permitted by law, CarCab and its affiliates will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages, or lost profits, data, goodwill, travel, or business opportunities. CarCab's aggregate liability arising from the Platform will not exceed the greater of the amount you paid to CarCab in the 12 months before the event or $100, except where law requires a different result. This limit does not limit an express package-protection benefit or liability that cannot lawfully be limited.

17. Indemnity

To the extent permitted by law, you will defend, indemnify, and hold harmless CarCab and its affiliates from third-party claims arising from your unlawful conduct, breach of these Terms, vehicle operation, tax or employment obligations, package contents, or infringement of another person's rights.

18. Governing Law and Disputes

These Terms are governed by the laws of the State of Ohio, without regard to conflict-of-law principles, except to the extent federal law applies. Subject to any non-waivable consumer right, the parties consent to jurisdiction in the state and federal courts serving Franklin County, Ohio.

19. Changes and Contact

CarCab may update these Terms. Material changes will be communicated through the Platform, email, or another reasonable method and will apply prospectively from the stated effective date.

Legal questions can be sent to legal@thecarcab.com. Support questions can be sent to support@thecarcab.com.